Privacy Policy

At Sky, your privacy is paramount.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Sky is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Sky is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information
We collect information for a number of reasons including:

  • To deliver products or services to you
  • To complete other transactions with you or on your behalf
  • To better understand your requirements and preferences
  • Improve our service
  • Provide offers that are of greater interest or benefit to you

How we collect this information
We collect information in a number of ways:

  • When you order goods or services, particularly when those products are delivered
  • If you pre-order products or services

What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

  • Name
  • Address
  • Delivery address
  • Phone number
  • E-mail address
  • Age details
  • Transaction information

Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes major banking organisations, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, Sky will ensure that these third parties undertake to protect your privacy.

Direct marketing
If you receive marketing offers from Sky and do not wish to receive them in the future, please email us to notify us of your request.

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Some items may not be in stock. Therefore, the shipping method you have chosen only pertains to merchandise leaving our mailhouse to your desired destination. Delivery from our manufacturing facilities to our mailhouse location is sometimes unpredictable. If your product is knowingly delayed for any reason we will try to contact you, otherwise the product will ship as soon as we receive it.
Backorders will be shipped when they become available.

Damaged Items
Inspect your parcel carefully. If you receive an item damaged, notify Sky immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status – this may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.

Returns and exchanges on Sky products
To return an item you must notify us within thirty (30) days of receipt of your order to obtain a return merchandise authorization (RMA). Sky cannot accept packages without an RMA (Return Merchandise Authorisation) number. RMA number must be clearly marked on the outside of the box. The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) within fifteen (15) business days of the notification. We will refund your merchandise purchase price, less shipping and a fifteen percent restocking fee. We will not accept merchandise returned COD or returned without an RMA number. All parts returned must be in the original and resalable condition in the original packaging. You must use an insured carrier service with a tracking number. Please provide us with return information when available. Refunds should appear typically within 5-7 days on your credit card statement. Returning a product without an RMA number waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.

Sky shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, use or repair of its products. Sky cannot guarantee a phone or phone’s software components, including operating system, to be compatible with any of its products due to the large variation in software systems apart from those listed on our website as compatable

Dispute Resolution Sky agrees to provide all reasonable methods to resolve any disputes or discrepancies. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.